Terms of Service

The rules governing your use of the Stellar.Connect platform. By using our services, you agree to these terms.

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📅 Effective: 6 May 2026 · Last updated: 6 May 2026 · Version: 2.0

About this document

These Terms of Service ("Terms") are the contract between you and Stellar Mentoring UG (haftungsbeschränkt) ("we", "us", "Stellar") when you use the Stellar.Connect mentoring platform ("Service").

We have rewritten these Terms in plain language. Where the law (especially German consumer law) requires specific protections, we say so directly so you know exactly what your rights are.

Two kinds of users. If you signed up for a personal subscription on stellarmentoring.com, you are a consumer (B2C) and Sections 4 and 7 apply specifically to you, including your 14-day right of withdrawal. If your access is provided through your employer or another organisation that has a contract with us, you are a business user (B2B) and Sections 5 and 9 govern that relationship.

Section 2

What the Service does

Stellar.Connect is a software platform for running mentoring programmes — registration, mentor-mentee matching, scheduling, session-tracking, and reporting. We provide the platform; you (or your organisation) define and run the mentoring programme.

The Service is currently in active development and we add features over time. We make commercially reasonable efforts to maintain availability but do not promise uninterrupted operation. Planned maintenance is announced in-app or by email.

Section 3

How you accept these Terms

You accept these Terms when you tick the "I agree to the Terms & Conditions" and "I acknowledge the Privacy Notice" checkboxes on the signup form. Both ticks are required to create an account — neither is pre-filled. You can review the version you accepted at any time in your profile settings.

If we update these Terms in a way that materially affects your rights or obligations (a "material change" — see Section 14), we will ask you to accept the new version at next sign-in. If you do not accept, you can close your account and we will refund any pre-paid period that has not yet been used.

Section 4

For consumers (B2C): your statutory rights

14-day right of withdrawal (Widerrufsrecht). If you are a consumer with a residence in the European Union, you have a statutory right to withdraw from this contract within 14 days from the day your account is activated, without giving any reason.

To exercise the right of withdrawal, send an unambiguous statement (for example, an email) to contact@stellarmentoring.com with the subject line "Widerruf" or "Right of withdrawal". You may use the model withdrawal form below but you do not have to.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments received from you, without undue delay and at the latest 14 days from the day on which we receive your withdrawal notification. We use the same means of payment that you used for the original transaction, unless you have agreed otherwise. You will not be charged any fee for this refund.

Important: if you have asked us to begin the performance of services during the withdrawal period (for example, by actively using the platform within those 14 days), you must pay us the proportionate amount for what was already supplied up until you communicated your withdrawal.

Model withdrawal form

— English — To: Stellar Mentoring UG, Neumarkter Strasse 6, 81673 Munich, Germany — contact@stellarmentoring.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Service: Stellar.Connect platform subscription Ordered on (*) / received on (*): _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature of consumer(s) (only if this form is notified on paper): _______________ Date: _______________ (*) Delete as appropriate. — Deutsch — An: Stellar Mentoring UG, Neumarkter Strasse 6, 81673 München, Deutschland — contact@stellarmentoring.com Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über die Erbringung der folgenden Dienstleistung: Dienstleistung: Stellar.Connect Plattform-Abonnement Bestellt am (*) / erhalten am (*): _______________ Name des/der Verbraucher(s): _______________ Anschrift des/der Verbraucher(s): _______________ Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier): _______________ Datum: _______________ (*) Unzutreffendes streichen.

Other consumer rights

  • Statutory warranty (Gewährleistung) under §§ 434 ff. BGB applies — these Terms do not exclude or limit it.
  • You have the right to lodge complaints with the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr (opens in new tab). We are not obliged to participate in arbitration before a consumer-arbitration board.
Section 5

For business users (B2B): tenant terms and DPA

If you reach the platform through your employer, an association, or another organisation that has signed a separate Service Agreement and Data Processing Agreement (DPA) with us, those agreements govern the commercial relationship and the data-processing terms between Stellar and that organisation.

  • The DPA is the controlling document for how we process personal data on behalf of the organisation. Where the DPA conflicts with these Terms or with the Privacy Policy, the DPA prevails for the data covered by it.
  • Subscription terms, pricing, and minimum commitments are in the Service Agreement, not in these Terms.
  • The 14-day withdrawal right in Section 4 does not apply to organisations acting in a commercial capacity (Unternehmer per § 14 BGB).

If you don't know which agreement applies to you, ask your programme coordinator or contact us at contact@stellarmentoring.com.

Section 6

What we expect from you

  • Eligibility. You must be at least 18 years old and able to enter into a binding contract under the law that applies to you.
  • Accurate information. The information you provide during signup and in your profile must be accurate and kept up to date. You may pick a display name, but you must use a valid email address you control.
  • Account security. Keep your password confidential. Notify us immediately at contact@stellarmentoring.com if you suspect unauthorised access.
  • Lawful, professional use. Use the Service only for the lawful, professional mentoring purposes the platform is designed for.
  • No abuse. Do not harass other users, share illegal or abusive content, attempt unauthorised access to other accounts or systems, scrape data, send spam, or interfere with the operation of the Service.
  • Respect intellectual property. Don't upload content you don't have the right to share.

If you breach these obligations seriously, we may suspend or close your account. Where the breach is curable, we will tell you what's wrong and give you reasonable time to fix it before we take action — except in cases where immediate action is necessary to protect other users or the Service itself.

Section 7

Your content; our content

Your content. The content you upload to the Service (profile data, messages with your match, journal entries, milestone notes) belongs to you. You grant us a limited, non-exclusive licence to host, display, and process it as necessary to operate the Service for you and the people you choose to share it with. We do not use your content to train AI models, and we do not share it with third-party advertisers.

Our content. The platform itself — the software, design, brand, written platform copy, training material — belongs to Stellar Mentoring UG and its licensors. You may not copy, modify, redistribute, or reverse-engineer it, except as expressly permitted by law (for example, mandatory rights of decompilation under § 69e UrhG).

Section 8

Privacy

How we handle your personal data is described in the Privacy Policy, which forms part of these Terms. By accepting these Terms you acknowledge having read the Privacy Policy. The Privacy Policy explains your rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

Section 9

Liability

This is the section the law cares most about, so we are precise.

  • We are fully liable — without limitation — for damage resulting from intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit); for damage to life, body, or health caused by us; for fraudulent concealment of defects; for liability under the Product Liability Act (Produkthaftungsgesetz); and for any guarantee we expressly give.
  • We are also fully liable for damage caused by breach of obligations whose fulfilment is essential for the proper performance of this contract and on whose observance you may regularly rely (so-called Kardinalpflichten) — including the obligation to keep your data secure under GDPR. Where the breach is by simple negligence, our liability for these Kardinalpflichten is limited to damage that is typical and foreseeable for this kind of contract.
  • Beyond the cases above, our liability is excluded.
  • GDPR liability. Nothing in these Terms limits or excludes our liability for breaches of the GDPR or other mandatory data-protection law. Article 82 GDPR applies in full.

This liability framework is a German AGB-Kontrolle-compliant rewrite of the previous "as is, no liability for data loss" clause, which was unenforceable under § 307 BGB.

Section 10

Suspension and termination

Your right to leave. You can close your account at any time from your profile settings, or by emailing contact@stellarmentoring.com. The 14-day withdrawal in Section 4 is independent of and additional to this general right to leave.

Our right to suspend or close your account. We may suspend or close your account if you breach these Terms in a way that is not promptly cured after notice; if your account is used for unlawful purposes; if a payment fails after a reasonable cure period; or if we are required to do so by law. We will tell you why and when, unless the law prevents us from doing so. Statutory rights of extraordinary termination (außerordentliche Kündigung) remain.

What happens to your data after termination is described in Section 4 of the Privacy Policy.

Section 11

Changes to these Terms

We may update these Terms when laws change, when we add or change features, or when we change our pricing or commercial structure. The current version + effective date are at the top of this document.

A change is "material" if it affects:

  • Your obligations or rights under the contract;
  • Our liability or warranties;
  • The lawful basis or purposes of personal-data processing;
  • Pricing, fees, or billing terms;
  • Termination or refund mechanisms.

For material changes, we ask you to accept the new version at next sign-in. If you do not accept within 30 days, your account is closed and any pre-paid unused period is refunded. Non-material changes (typo fixes, link updates, clarifications) take effect on the "Last updated" date and we don't ask for re-acceptance.

Section 12

Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on the International Sale of Goods (CISG). For consumers, the choice of German law does not deprive you of the protection of mandatory provisions of the law of the country in which you usually reside.

For B2B users, the exclusive place of jurisdiction is Munich, Germany. For consumers, statutory jurisdiction rules apply.

Section 13

Miscellaneous

  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
  • No waiver. Failure to enforce a right at any time does not waive it.
  • Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights to an affiliate or to a successor in connection with a merger, acquisition, or asset sale, provided your rights are not reduced.
  • Language. The English version of these Terms is the binding version. Translations into other languages are provided for convenience.